Welcome to our first installment of Customer Chronicles. We will be sharing the experiences of the guests who make our dealerships more than just places to buy cars. Join us as we cover the relationships, care, and memorable services that keep guests coming back. Mirko Bissetta is the perfect fit for this series. A loyal Porsche enthusiast and long-time guest, he has purchased twelve vehicles from Porsche of Burlington and referred ten friends and family members, demonstrating both his passion for the brand and his appreciation for the team.
“I’ve been in customer service my whole life,” Mirko said with a smile. “I’ve spent 35 years in hospitality. At the end of the day, you’re selling a room, a bed, and a toilet. But what brings people back isn’t the room itself. It’s the experience. It’s how they feel when they stay, and it’s the same thing here. You’re not just selling cars; you’re giving people an experience.”
That perspective is exactly what makes Mirko appreciate the Burlington team. “I have a friend who comes all the way from Texas to buy his car here,” he said proudly. “I tell him, it’s different here. They take care of you. They make sure everything is right.”
Mirko has also built personal connections with the Porsche Burlington crew over the years. “I love that,” he said. “It’s no longer just a business relationship. It’s more like a friend relationship.” Visiting the dealership feels comfortable and welcoming, a place where both he and the Porsche of Burlington staff enjoy being.
Mikail, the General Manager at Porsche of Burlington, shares that sentiment: “I call Mirko a friend. He’s an amazing guy. He really is an advocate for not only our brand but our store. It’s always a delight to see his friendly face when he’s here.”
When it comes to Porsche, Mirko knows quality when he sees it. “I would never buy a Tesla,” he said. “They overpromise and underdeliver. With Porsche, you know exactly what you’re getting. They take their time, and they do it right every time.”
He’s also learned the value of working with a team he can trust. “It’s not just about the car. It’s about the people behind it,” he said. “That’s why I keep coming back to Porsche Burlington.”
That loyalty is reflected in the review he left on DealerRater this fall:
“I’ve purchased several cars here, and I wouldn’t even consider going anywhere else. From the moment you walk in, the service is top tier during and after the sale. Met the whole team, and they’re absolutely amazing. Finance was quick and efficient, and my car was delivered spotless and fast. Every step was smooth and professional. If you're shopping for a car, this is the only place to go. Thank you, Porsche Burlington!”
— Mirko Bissetta, DealerRater Review (September 30, 2025)
Guests like Mirko remind us that it’s not just about the cars we sell. He’s a great example of how our team approaches every interaction, helping people find the right car, guiding them through the process, and making the experience personal and enjoyable. His loyalty and friendship with the staff show that the relationships we build are just as important as the vehicles themselves.
Come experience the exceptional service and dedicated teams you can trust at any one of our Herb Chambers dealerships.