The Herb Chambers Companies are committed to respecting the privacy rights of our customers and all visitors to our web site, HerbChambers.com. We take this matter very seriously, and have instituted policies and procedures to insure that your privacy rights are safeguarded. The following outlines HerbChambers.com's privacy policies and details the measures we have taken to protect your privacy, while providing you with a unique and rewarding online shopping experience.
What information does HerbChambers.com collect?
As part of the vehicle research and purchase process, information such as your e-mail address, name, and contact telephone numbers will be requested. This information will be used solely as described below.
When entering information on this web site, it is transferred automatically to HerbChambers.com's lead management system called BuzzTrak. The BuzzTrak system will automatically record the information and send it to an Internet Sales Guide (ISG) so that your inquiry may be answered promptly by a qualified representative near you.
HerbChambers.com provides for limited employee access to the BuzzTrak system. BuzzTrak is a secured application that can only be accessed by entering a valid user name and password. Once you have expressed interest in being contacted, the ISG will respond through a personalized email or phone call.
After the initial email contact, there may be several points of communication between you and the ISG by either telephone or email. At any point in the relationship you have the option of indicating by either telephone or email that you no longer wish to be contacted by the ISG. In this event, the ISG will access the BuzzTrak system and mark your customer record as "closed", at which time, you are removed from "active" status.
If you express interest in financing a vehicle, additional information related to creditworthiness will be requested by HerbChambers.com. This credit information will only be used in compliance with applicable federal and state law.
HerbChambers.com does, in a limited manner, use a technology called "cookies". A cookie is a small piece of text that you can agree to place on your computer's hard drive. In most cases, you can set your web browser to prompt you when a cookie request is being made from a web page, such as the HerbChambers.com web page, and you have the option to accept or not. If you accept or do not reject the cookie, then your browser adds the text in a small file, which will expire in 90-days. Accepting cookies in no way gives us access to your computer or any personal information about you. It is merely a method of storing information to improve your online experience. It will assist us in making your site visit easier and more productive. Technically, cookies are harmless, occupying just a few bytes on your hard drive. Note that personal information is often contained in or linked to a cookie (such as email address, zip code, etc.). The only time that HerbChambers.com receives such information is if you volunteer it by typing in the information. The use of the personal information is limited to being contacted by the ISG as described above, or, for obtaining financing if you request.
We publish special promotions, pricing promises, brand name and various other messages on the internet to help consumers find HerbChambers.com. In order to determine which method is most effective, a cookie is used to capture which method was used to find our web site. The information included in the cookie is limited to only the message identifier.
Does HerbChambers.com track my visits?
At HerbChambers.com, our site may also gather information about which areas of our site receive the most visits. We send site metrics information to a third-party who then aggregates the captured data. The type of data captured includes; search engine referral, traffic driven by ad banners or other online promotions, how visitors navigate around the site, and the most popular pages. We also track technical information, such as the browser version and operating system of visitors, to deliver a better site design for our visitors. The data is analyzed, generating several different types of reports showing different views on the data collected. We do not capture any information about any individual's use of the site - rather only aggregate data is captured. Our third-party metrics provider is obligated to strict confidentiality restrictions and is not permitted to sell or use HerbChambers.com aggregate site data for any purpose other than for providing The Herb Chambers Companies with the metrics information. The Herb Chambers Companies, do not share, sell or provide any of this aggregate data with outside companies, with the exception noted above. Furthermore, HerbChambers.com does not track where you go on the World Wide Web.
How is email used on HerbChambers.com?
A customer provides an email address to HerbChambers.com in two instances:
- Price Quote - if a customer clicks on "price quote", an email address is requested. In accordance with various state laws, a specific price quote can only be offered to a unique individual - not to the public at large. In order to provide you with a price quote on the site, you must first identify yourself as an individual by entering your email address.
- Contact Form - if a customer wishes to be contacted by an ISG, the
customer completes a form that includes a request for their email
In both cases where an email address is requested, the customer voluntarily submits their email address in order to receive follow up information, a specific price quote, or establish a relationship with an ISG.
Does HerbChambers.com share any information it collects with outside parties?
Does HerbChambers.com provide a way to update or remove personal information?
A customer wishing to change, update, or remove personal information may do so by contacting the ISG either by filling out this form or by telephone (617-666-8333 ext: 356) and stating their wishes at any time.
Why are we telling you all this?
Because HerbChambers.com is a firm believer and active participant in consumer privacy, we maintain these policies that give our visitors full disclosure. The Herb Chambers Companies believe in improving the customer's online shopping experience through the responsible and secure collection and usage of customer data.
HerbChambers.com Security Statement
At HerbChambers.com, we've taken important measures to keep the information you share with us safe and secure.
HerbChambers.com uses Secure Sockets Layer (SSL) encryption technology to protect your personal information provided on credit applications and where credit card information is required. SSL encrypts or codes this information as it travels over the Internet, and is then decoded by HerbChambers.com and its business partners who facilitate your transactions on this web site.
We do not read personal communications. We do not give out your telephone number, credit card information, or screen names, unless authorized to do so or as required by law.
How do I know when my information is protected?
You can tell if you are using a Web browser that supports SSL if a "key" or "padlock" icon appears in one of the lower corners of your screen (For example, when using Netscape you will see a key; when using Internet Explorer you will see a padlock). When you enter a secure page, the key is "unbroken" or the lock is closed. This means that your communications are now secure, encrypted, and cannot be read by non-authorized sources.
Another sign that you are in a secure transaction mode is a URL that begins with "https:". When you see any of these symbols on your browser, you know that your information is protected and you can interact with the website with confidence.
Security and Applying for a Loan
When applying for an auto loan on the HerbChambers.com web site, your credit application is sent directly to the dealership that you have chosen. The credit application is securely collected and transmitted using SSL technology that encrypts your personal information as it travels over the Internet. (Please see our security statement above for further details.)
Privacy and Applying for a Loan
At HerbChambers.com, we take your privacy very seriously. We know that information about you and your finances are sensitive. As we point out in the Consent Statement you must read before submitting a credit application, your credit application is submitted to the certified HerbChambers.com dealership of your choice. Only duly authorized and qualified personnel at the dealership have access to your credit application.
By submitting your credit application, you are giving consent to the authorized HerbChambers.com dealership selected at the beginning of the application process to investigate your credit and employment history. A credit report may be obtained, in connection with this application, for a renewal or extension of credit for which application was made. Upon request, you will be told if a credit report(s) was/were obtained, and given the name and address of the credit reporting agency(ies) providing the report(s). Your credit information may be shared with third party lending institutions, which have a business relationship with the dealership that you have chosen for the purpose of providing auto loans.
Once you have completed and submitted the credit application, you will be presented with a "Thank You" page, which discloses the address and phone number of the dealership that you have chosen. It is suggested that you print this page by pressing the print button on your browser. In the event that you have any questions or concerns regarding your credit application, please contact the dealership and ask for the Internet Sales Manager.
Information We Collect
We collect nonpublic personally identifiable information about you and other applicants for many reasons, including to help identify you, evaluate your application, service and manage your Lease or Loan ("Account") and broaden our relationship with you (such as by offering you products or services that you may find valuable). We collect this information from a number of sources, including the following:
Information provided by you on Account applications and other forms, including identifying information such as address, telephone number, e-mail address, social security number, date of birth and credit information such as income and employment.
Information obtained through your transactions and relationships with us, our affiliates and others, such as items purchased, payments, payment method, and information provided on customer service and collections calls.
Information provided by credit bureaus and similar companies, such as your account and payment history with other lenders.
Information provided by other third parties, such as demographic firms, in connection with marketing programs.
Information obtained online, including from "cookies" (small pieces of data stored by your Internet browser on your computer) or other technology that may be used to remember passwords for you, to track your website usage with us, and to provide you with customized content, among other things.
Information We Share With Others
We may use and share all of the information described above, subject to applicable law, with the following (these examples are not intended to be all-inclusive):
Service Providers - We provide information to third parties
(including our affiliates) to assist us in servicing Accounts, like
preparing billings statements and promotional materials, administering
and enforcing our Accounts and responding to customer inquiries. We also
may use marketing firms, such as modeling companies, to assist us in
our own marketing efforts.
Our Affiliates - Our affiliates are other companies in The Herb Chambers companies family. In addition to using affiliates to perform services in connection with your Account, we may provide information such as identification, transaction and experience information, to The Herb Chambers Companies. owned automobile dealerships.
Others - We report sale information, such as credit limit, balances and payment information, to credit bureaus. In addition, we may buy and sell assets, lines of business and/or Accounts. When this occurs, customer information generally is disclosed to bidders and is one of the transferred business assets. We also disclose information about you to third parties in certain other circumstances, as permitted by law.
Our Security Procedures
Your Access to Information
We provide you access to information about your Account in several ways. For example, we send you monthly billing statements outlining your transactions, finance charges and other Account information. You may also call the customer service telephone number if you have additional questions about your Account.
How This Policy Applies to You
The Herb Chambers Companies Terms and Conditions
The following Terms and Conditions of Use apply when viewing, accessing or using any of the websites owned or controlled by the Herb Chambers Companies including without limitation http://www.herbchambers.com, http://www.herbcares.com, http://feedback.herbchambers.com/, and any other Herb Chambers Companies related websites that may be created in the future. These websites are owned by the Herb Chambers Companies. You are granted a nonexclusive, nontransferable, limited right to access, use and display any materials hereon, provided that you comply fully with these Terms and Conditions of Use.
Certain websites are moderated by a webmaster and it reserves the right to edit, remove or refuse postings that are off-topic, defamatory, libelous, offensive, or otherwise deemed inappropriate. Discussion is limited to matters relating to the Herb Chambers Companies. The intent is to post all legitimate comments exactly as they are written and submitted, including but not limited to any typographical errors, except to edit on a good faith basis those comments considered to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, whether or not such material is constitutionally protected. The Herb Chamber Companies are not responsible for translation or interpretation of content. In order to facilitate this review, no post or comment will go up immediately; however, all legitimate comments will be posted in a timely fashion.
Comments or Opinions
The views expressed by submissions to these websites are those of the respective submitter or contributor only and do not necessarily represent the views of the Herb Chambers Companies.
Content Submitted by Owner
Representatives of the Herb Chambers Companies may submit personal content, images, files and letters received by them to with identifying personal information omitted.
Content Submitted by User
The Herb Chambers Companies assume no responsibility for the accuracy of information contributed by users to the Herb Chambers Companies related websites. Users accept full responsibility for their postings and grant full permission to the Herb Chambers Companies to use the material submitted as it deems necessary. By submitting material to these sites, the submitter represents that the submitted material is not in violation of ownership rights or copyrights. Any promotional use of the content submitted is granted to the Herb Chambers Companies upon submission. The Herb Chambers Companies CANNOT AND WILL NOT BE HELD RESPONSIBLE FOR ANY LEGAL CONSEQUENCES OF THE MATERIAL SUBMITTED BY ITS USERS.
All materials and any software published on or used on these sites are protected by copyright, and are owned or controlled by or licensed to Herb Chambers Companies, or the party listed as the provider of the materials or software. It is prohibited to copy, reproduce, republish, upload, post, transmit or duplicate any of the material on these websites without express authorization from the webmaster of the Herb Chambers Companies. Downloading materials displayed on these websites is only permitted for personal, noncommercial and informational purposes, with the following limitations: (1) material must not be modified; (2) you must abide by all copyright, trademark and other notices contained in such materials and not delete any such notice(s), or if none, you must include the following copyright notice in such down loaded materials: "Copyright 2008 Herb Chambers Companies, Inc. All rights reserved. All use subject to Terms and Conditions of Use set forth here."
The Herb Chambers Companies respect the intellectual property rights of others. Upon proper notice, the webmaster will remove user posted comments, posts, messages, or other submissions on the websites that violate copyright law, or suspend access of the websites to any user who repeatedly uses a website in violation of copyright law. Pursuant to 17 U.S.C. ¬ß 512, the Herb Chambers Companies have implemented procedures for receiving written notification of alleged copyright infringement and for processing such claims in accordance the law.
Notice of Infringement
If you believe that your work has been used in a manner that constitutes copyright infringement, please provide us with a notice that includes the following: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing, and that is to be removed or disabled, and information reasonably sufficient to permit the service provider to locate the material; (d) information reasonably sufficient to permit the service provider to contact the complaining party, including an address, telephone number, and if available an e-mail address at which the complaining party may be contacted; (e) a statement that the complaining party has a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (f) a statement under penalty of perjury that the information in the notice is accurate and that the complaining party is authorized to act on behalf of an exclusive right that is allegedly infringed.
Please e-mail this "Notice of Infringement" ("Notice") to the webmaster at email@example.com.
By submitting this Notice, you acknowledge and agree that the Herb Chambers Companies may forward your Notice and any related communications to any users who posted the material identified in such Notice on these websites.
The Herb Chambers Companies will take steps to prevent the unauthorized use of images displayed on their websites; however, it assumes no liability for any misuse of the images that may result from use of the images on these websites. We ask that the images or content submitted to the websites are free of copyright restrictions or are original images or the content is owned and/or created by the individual submitting the image. The submission of original material to these websites explicitly implies permission for further unrestricted use by the Herb Chambers Companies related websites. The user acknowledges that digital images can be transferred and manipulated easily, and removes the Herb Chambers Companies from any liability related to the digital theft of such images or content.
Images taken from sources believed to be in the public domain
These images or content are widely distributed for free use on various Internet web authoring sites and have been compiled from various public media sources or submitted by users of the site through e-mail. It is not always possible to trace them back to their original source and it is possible for copyrighted material to inadvertently end up on public domain sites. IN THE EVENT THERE IS A PROBLEM OR ERROR WITH COPYRIGHTED MATERIAL, ANY COPYRIGHT INFRINGEMENT IS UNINTENTIONAL AND NONCOMMERCIAL AND THE MATERIAL WILL BE REMOVED IMMEDIATELY UPON PROOF. However, if you are the owner and would rather be given credit for the material, the Herb Chambers Companies may at its option give the appropriate credit.
The reproduction, copying or redistribution of materials on these websites for commercial purposes is prohibited without the express written permission of the Herb Chambers Companies. To obtain permission to copy portions of these websites please contact the webmaster by e-mail at firstname.lastname@example.org and provide the following information in the body of the email: (a) the content of the material you wish to use; (b) where, when and how it will be used; (c) where and how copies will be distributed; (d) how many copies will be produced and distributed; (e) what other materials will be associated with the Herb Chambers content; and (f) your name, title, company, address, e-mail address and phone numbers. THE HERB CHAMBERS COMPANIES RESERVE THE RIGHT TO REFUSE PERMISSION TO ALLOW COPYING, DISTRIBUTION, BROADCAST OR PUBLICATION OF ANY OF ITS COPYRIGHTED MATERIAL, INCLUDING BUT NOT LIMITED TO THE TEXT AND IMAGES THAT APPEAR ON THESE WEBSITES.
Service Mark Notice
"Herb Chambers," "HerbCares," and "HerbChambersCompanies" and other related marks are service marks of Herb Chambers Companies and are protected by law. They may be used publicly only with permission of Herb Chambers Companies. Fair use of the service marks requires proper acknowledgment. ALL RIGHTS RESERVED.
Links to Other Websites
The purpose of these websites is to provide an open forum for discussion and dialogue concerning customer experiences at the Herb Chambers Companies. THE WEBMASTER RESERVES THE RIGHT TO TERMINATE ANY LINK AT ANY TIME AND LINKS ARE EXPRESSLY DISCOURAGED. On the rare occasion that a link is either expressly or inadvertently allowed, the Herb Chambers Companies disclaims any control over the linked sites or the materials, information, goods or services available or contained on these linked sites. The Herb Chambers Companies are not responsible for and do not endorse or warrant in any way any materials, information, goods or services available through such linked sites or any privacy or other practices of such sites. If you decide to access any of the linked sites, you do so entirely at your own risk.
A user may not use these websites for anything other than a lawful and legitimate purpose. You agree not to interrupt, or attempt to interrupt, the operation of these websites in any way. Any unauthorized use or modification of the information stored on these websites may result in criminal and/or civil prosecution under federal, state or local law. You agree not to use these websites to conduct any activity that infringes on the copyright, patent, trademark, service mark or other rights of any person or entity. We reserve the right to limit or deny your access to these websites or take other appropriate action if you violate any provision of these Terms and Conditions of Use or if you conduct any activity that violates the rights of any person or entity, of which we in our sole discretion deem unlawful, offensive, threatening, abusive or potentially harmful or malicious.
Modification of Terms and Conditions of Use
The Herb Chambers Companies reserve the right to revise these Terms and Conditions of Use at any time by updating this posting. Your continued use of these websites constitutes your agreement to comply with such revisions, so you should visit this page from time to time.
E-mail May Not Be Used to Provide Notice
Communications made through e-mail and messaging systems associated with these websites shall in no way be deemed to constitute legal notice to the Herb Chambers Companies or any of its officers, employees, agents or representatives, such as where notice is required by contract, or any federal, state or local laws, rules or regulations.
Limitations of Damages
(a) The Herb Chambers Companies expressly disclaims all liability for any viruses or other contamination of your computer system or other device used to access these websites as a result of your use of these sites, and expressly disclaims all liability for actions taken or not taken based on any or all of the contents of these websites. THESE WEBSITES ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, THE HERB CHAMBERS COMPANIES MAKE NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, THAT ACCESS TO OR OPERATION OF THESE WEBSITES WILL BE UNINTERRUPTED OR ERROR FREE. (b) USE OF THESE WEBSITES IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, OTHER COMMUNICATIONS, CONTENT OR OTHER MATERIAL (INCLUDING, WITHOUT LIMITATION, SOFTWARE) ACCESSED THROUGH OR OBTAINED BY MEANS OF THESE SITES.
Applicable Laws and Venue
The Herb Chambers Companies related websites are operated from its corporate offices in the Commonwealth of Massachusetts and make no representations that materials on these websites are appropriate or available for use in other locations. The display of these websites alone does not subject the Herb Chambers Companies to any specific jurisdiction. Any claim related to the use of these sites or to the materials displayed on them shall be governed by, construed and enforced in accordance with the laws of the Commonwealth of Massachusetts as applied to agreements made and to be performed entirely therein. Any action arising out of or related to the access, use, content, or existence of these websites shall be filed only in the appropriate state and federal court located within the Commonwealth of Massachusetts. The access, viewing or use of these websites constitutes the user'Äôs express permission and consent to the jurisdiction of the state and/or federal courts of the Commonwealth of Massachusetts for purposes of such actions.