- Picking up Your Vehicle
- Pre-Approving / Approving Work
- Checking Status of Your Vehicle
- Dropping Off Your Vehicle
- Picking up Your Vehicle - back to list
When you arrive for pickup you may proceed directly to the cashiers window. The cashier will provide your paperwork and arrange for your vehicle to be brought to you. If you have any questions, please ask to speak with your Assistant Service Manager or Service Manager who can address your concerns. The cashier will then accept payment. We accept all major credit cards, cash or check.
- Pre-Approving / Approving Work - back to list
As we perform repairs, technicians may notice additional items of concern. To save time, many customers will pre-approve a dollar amount for additional necessary work. If you would like to give us a dollar limit, please mention this when setting your appointment or dropping off. If not authorized, we will only perform work approved in advance. Before performing any additional work, we will call you to discuss and obtain permission to continue.
- Checking Status of Your Vehicle - back to list
Because of our high phone call volume and because we don't want to put you on hold for extended periods, we urge you not to call and check vehicle status unless you have a message from us to do so. Your Assistant Service Manager will call you before the time we promised to complete your repairs, either to recap what has been done or to discuss additional repairs.
- Dropping Off Your Vehicle - back to list
- Just pull into our service drive at the appointed time and let our greeter know who your appointment is with. If you have arrived early, late or are in a hurry, and have already discussed all your needs with your Assistant Service Manager, you may want to use ""Express Check-In"" which allows quick drop off without waiting. Just follow the instructions under the ""Express Check-In"" sign located in the service drive.
® BZ RESULTS © 2007